Effective Date: 26/04/2026
ZMARTRYDEX COMPUTER (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Phone number
- Email address
- Physical address
b. Device Information
- Device type (laptop, desktop, etc.)
- Brand and model
- Serial numbers
- Device condition and reported issues
c. Service Information
- Repair history
- Service requests and communications
- Diagnostic reports
d. Payment Information
- Payment details (processed securely through third-party providers; we do not store full card details)
e. Technical Data (Website Use)
- IP address
- Browser type
- Pages visited and usage data
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Provide and manage repair and maintenance services
- Communicate with you about your device and service status
- Process payments and issue invoices
- Improve our services and customer experience
- Maintain internal records
- Comply with legal and regulatory requirements
3. Data Access During Repairs
During the repair process:
- Our technicians may have access to data stored on your device
- We do not intentionally access, use, or share personal files unless necessary to complete the service
- We treat all customer data as confidential
However, customers are strongly advised to back up all data before submitting devices, as we are not responsible for data loss.
4. Sharing of Information
We may share your information with:
- Service partners or suppliers (e.g., for parts procurement)
- Payment processors for secure transactions
- Legal authorities when required by law
We do not sell, rent, or trade your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your information, including:
- Secure storage systems
- Restricted access to customer data
- Staff confidentiality obligations
Despite these measures, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
- Complete services
- Maintain records for business and legal purposes
- Resolve disputes
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain processing activities
To exercise your rights, please contact us using the details below.
8. Cookies and Website Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember preferences
You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.